WavePad Sound Editor Technical Support

For post-download technical and related problems

Burning

• CD/DVD drive not detected on Windows 95/98/Me/NT4.0 systems for ripping or burning.

Effects and Editing

• Can I remove the voice from a music track with WavePad?
• The Effects menu options are disabled. Why is that?
• When I click Effects/Special Effects/Reduce Vocals, nothing seems to happen.

How to...

• Converting format X to format Y and Other Information on File Sizes
• Set Up to Record Voice
• Text to Speech (TTS) and Speech Recognition (SR)

Other

• Detect CD drive on Windows 95/98/Me/NT4.0 systems for burning
• I cannot access the software's Help under Windows Vista.

Recording with WavePad

• I cannot get WavePad to record a file.
• When you start recording there is no input signal and nothing is recorded.

Specific Audio File Format Support

• Audio File Formats Components Page (download components such as Mp3El for encoding of Mp3 files)
• Sound File Formats Overview (General file format information)
• Sound File Formats Technical Support Page (ie. Wav files do not load properly)
• Wave File Compression Codecs Compared

General Support Questions

• File seems to load, but the audio wave form isn't displayed (just a flat green line) and the file has no sound
• I cannot save as mp3 files under Windows Vista.
• I cannot seem to load very long mp3 files.
• WavePad will not open my file(s) properly.
• WavePad will not save in WMA format.
• When I tried to load a file from a CD, I received the error message:
• Why can't I send an email using the MAPI option?

Purchase or Registration Problems

• Registration code has not been received after purchase
• Registration code is not accepted when you enter it
• Registration code not accepted after software reinstallation
• Requests for refunds and returns
• Other similar purchase or registration problems...

See also:

• The manual (just press F1 from within the software)
• Frequently Asked Questions (for all pre-download, features and sales questions)
• Problems when Purchasing or Attempting to Register
• Report a Bug or Defect
• New Feature Suggestions or Feedback
• None of the above answers my question. Contact Technical Support...