DialDictate Support

Dial Dictate Technical Support

After-download technical and related problems

Hardware Problems

• After I install a telephony board (e.g. CallURL, CAHTA) I have problems with my PC
• CAHTA problems - Installing CAHTA Drivers
• I get the message 'Cannot Allocate Channel' selecting Properties for a line on a CallURL board
• I have purchased a CAHTA board but Dial Dictate does not recognise it
• My Modem or Telephony Board is not listed as a valid telephony device
• Why does Dial Dictate not disconnect a call if a client hangs up their phone without pressing 9 to disconnect?

How to...

• How to Backup/Restore Dial Dictate?
• How to delete dictations from your PC? (Alternate way)
• I do I register my Mac in Dial Dictate?
• Resolve Hardware Conflicts (ie. BIOS Conflicts)
• Set a computer running Dial Dictate to Reboot Weekly
• Solve Caller ID Detection Problems
• Test DialDictate and what access code to use
• Upgrading Dial Dictate software from version 3.xx to version 4.xx

Menus

• I have changed the key press menu on DialDictate but the voice still has the old menu

Telephone Lines

• Configuring DTMF tones
• Testing DTMF Tones

General Support Questions

• Callers are sometimes disconnected during a dictation
• Dial Dictate answers the call but does not play a message
• Dial Dictate does not answer calls
• Dial Dictate responds in a strange way while recording a dictation by rewinding, pausing or playing a file back from the beginning
• Dial Dictate stops working with Windows Terminal or Remote Desktop logon
• I keep getting broken off recordings
• No Line Devices appear when you Add a line device in Settings
• Problems when connecting to an FTP server
• Problems when sending automated emails
• Recording does not stop when caller hangs-up
• The audio quality is poor

Purchase or Registration Problems

• Registration code has not been received
• Registration code is not accepted on first installation
• Registration code not accepted after software reinstallation
• Requests for refunds and returns
• More purchase, registration or related problems...

See also:

• The Help manual
• Frequently Asked Questions (for all pre-download, features and sales questions)
• Problems when Purchasing or Attempting to Register
• Report a Bug or Defect
• New Feature Suggestions or Feedback
• Dial Dictate Forum
• None of the above answers my question. Contact Technical Support...