Express Dictate Technical Support

After-download technical and related problems

How to...

• Recover 'lost' .dau files from Express Dictate
• Set Up to Record Voice
• Set Up Your VIS With Express Dictate

Loading Files

• Opening DCT files without a program on your computer that recognises them.
• Saving Express Dictate files to a CD
• When docking Olympus DSS files Express Dictate crashes
• When docking Real Audio files Express Dictate crashes
• Working with Philips SpeechMike

Send Methods

• Files sent from Express Dictate by email are too large.
• Files sent from Express Dictate via the Internet are too large.
• Problems when connecting to an FTP server
• Problems when Sending Automatic Emails

Solutions to Recording issues

• Last part of recording is cut off
• My dictations are broken into parts
• Recording will not start or is silent
• When using a call recording adapter with Express Dictate my recordings have a lot of static and the audio quality is poor
• When you start recording there is no input signal and nothing is recorded

General Support Questions

• I cannot access the software's Help under Windows Vista
• What is a "Dictation Cancel and Recover Notice" and/or dcan*.dct file?

Purchase or Registration Problems

• Registration code has not been received
• Registration code is not accepted on first installation
• Registration code not accepted after software reinstallation
• Requests for refunds and returns
• More purchase, registration or related problems...

See also:

• The manual (just press F1 from within the software)
• Frequently Asked Questions (for all pre-download, features and sales questions)
• Problems when Purchasing or Attempting to Register
• Report a Bug or Defect
• New Feature Suggestions or Feedback
• Express Dictate Forum
• None of the above answers my question. Contact Technical Support...