SoundTap Support

SoundTap Streaming Audio Recorder Technical Support

After-download technical and related problems

General Support Questions

• How do I delete URLs in SoundTap when no longer needed or wanted?
• Soundtap keeps reporting a reboot is required
• The red error message "SoundTap Recorder failed to initialize" is shown in the Status display

Errors

• Unable to connect to VRS Recorder.

How to...

• How do I remove the "Please purchase SoundTap" voice from my recordings?

Recording

• Can I adjust the sound level?
• Echo is recorded while streaming
• How do I ascertain whether SoundTap is recording?
• SoundTap does not record my voice when recording VOIP conversations
• SoundTap does not seem to record in MP3
• Soundtap fails with MIDI files.
• Streaming audio slows down when trying to record it using SoundTap

Purchase or Registration Problems

• Registration code has not been received
• Registration code is not accepted on first installation
• Registration code not accepted after software reinstallation
• Requests for refunds and returns
• More purchase, registration or related problems...

See also:

• The Help manual
• Frequently Asked Questions (for all pre-download, features and sales questions)
• Problems when Purchasing or Attempting to Register
• Report a Bug or Defect
• New Feature Suggestions or Feedback
• SoundTap Streaming Audio Recorder Forum
• None of the above answers my question. Contact Technical Support...