Problems when Sending Automatic Emails

For DialDictate, IVM or VRS

Email send of dictation fails:

If you have email problems when using MAPI:

Do you have MAPI compliant email software installed? Eudora, Netscape Mail, Lotus Notes and Outlook(*) are MAPI compliant. If you do not have MAPI software installed, simply download and install the free version of Eudora from tucows.com.
Have you setup your email software as the default MAPI server? In Eudora use Tools / Advanced / MAPI / Always. In Outlook use Tools / Options / Make Default.
Are you running as a service under Windows NT/2000/XP? If so, you will need to change the "Log On As" password for the DialDictate Service to be able to send email. To do this, after you have set Run as Service, open Control Panel / Administrative Tools / Services. Double click on "DialDictate Service", select the Log On tab, select this account and then enter the name and password of the user account DialDictate must use to send email.
*Outlook Problems: Some versions of Outlook cause problems because the automated send feature is disabled or it prompts you every time it needs to send a message (which defeats the purpose of automated email!). The easiest solution to this problem is to simply download the free version of Eudora from tucows.com. You will still be able to use Outlook as your main email application but you can setup Eudora simply for sending automated dictations.

If you have any of the above problems you should consider using the DialDictate Internal Simple SMTP. To do this, click on the Advanced Options button next to email on the Send Settings box. Select Internal Simple SMTP and enter your ISP's mailhost server.

If you have email problems when using Internal Simple SMTP:

Have you entered your ISP SMTP mailhost server using the Advanced Options button on Send Settings Box?

For Thunderbird please reset it as the default client. Go to Options menu in Thunderbird, General Tab, and in the system defaults click 'Check Now'

For TRx (A variation on the above)

Email forward of recordings fails

If you are unable to send messages by email:

First check your Email Settings.

If you have email problems when using MAPI:

Do you have MAPI compliant email software installed? Eudora, Netscape Mail, Lotus Notes and Outlook(*) are MAPI compliant. If you do not have MAPI software installed, simply download and install the free version of Eudora from tucows.com.
Have you setup your email software as the default MAPI server? In Eudora use Tools / Advanced / MAPI / Always. In Outlook use Tools / Options / Make Default.
*Outlook Problems: Some versions of Outlook cause problems because the automated send feature is disabled or it prompts you every time it needs to send a message (which defeats the purpose of automated email!). The easiest solution to this problem is to simply download the free version of Eudora from tucows.com. You will still be able to use Outlook as your main email application but you can setup Eudora simply for sending automated mail.

If you have any of the above problems you should consider using the Internal Simple SMTP.

If you have email problems when using Internal Simple SMTP:

Have you entered your ISP SMTP mailhost server using the Email Settings button on Mailbox Properties?
If you receive an error message when attempting to send mail with SMTP your server may require authentication (ie. username and password) to send email. Use the format smtp.yourmailhost.com:username:password for the mailhost.

For Thunderbird please reset it as the default client. Go to Options menu in Thunderbird, General Tab, and in the system defaults click 'Check Now'

For Express Dictate

Files sent by email or internet are too large

You should select an audio compression format to reduce file size so files upload faster. To do this select Settings -> Recipient Send Settings -> Properties -> Select Audio Compression Format and select a suitable format. For a guide for which format to select see www.nch.com.au/acm. The recommended format is GSM6.10.

As a practical measure if you are sending files by internet over a slow connection, break up your dictation into smaller parts and send each as you finish them.

Email send of dictation fails

If you have email problems when using MAPI:

Do you have MAPI compliant email software installed? Eudora, Netscape Mail, Lotus Notes and Outlook(*) are MAPI compliant. If you do not have MAPI software installed, simply download and install the free version of Eudora from tucows.com.
Have you setup your email software as the default MAPI server? In Eudora use Tools / Advanced / MAPI / Always. In Outlook use Tools / Options / Make Default.
*Outlook Problems: Some versions of Outlook cause problems because the automated send feature is disabled or it prompts you every time it needs to send a message (which defeats the purpose of automated email!). The easiest solution to this problem is to simply download the free version of Eudora from tucows.com. You will still be able to use Outlook as your main email application but you can setup Eudora simply for sending automated dictations.
For Thunderbird please reset it as the default client. Go to Options menu in Thunderbird, General Tab, and in the system defaults click 'Check Now'

For VRS (A variation on the above)

Files sent by email are too large

It is possible to compress audio files before sending them by email. You can do this by opening the VRS settings, selecting the 'recordings' tab, and clicking 'select audio compression codec'.

For more information on the compression codecs available please visit www.nch.com.au/acm.