SoundTap Streaming Audio Recorder Technical Support

After-download technical and related problems

General Support Questions

• I have installed SoundTap and now none of my other audio programs are playing correctly
• The red error message "SoundTap Recorder failed to initialize" is shown in the Status display
• When playing back recordings, the audio is interrupted every 10 seconds by a synthesised voice which says "Please purchase SoundTap"

Errors

• Unable to connect to VRS Recorder.

Recording

• Echo is recorded while streaming
• How do I ascertain whether SoundTap is recording?
• SoundTap doesn't record any streaming audio
• SoundTap doesn't record my voice when recording VOIP conversations
• SoundTap doesn't seem to record in MP3
• Soundtap fails with MIDI files.
• Streaming audio slows down when trying to record it using SoundTap

Purchase or Registration Problems

• Registration code has not been received
• Registration code is not accepted on first installation
• Registration code not accepted after software reinstallation
• Requests for refunds and returns
• More purchase, registration or related problems...

See also:

• The manual (just press F1 from within the software)
• Frequently Asked Questions (for all pre-download, features and sales questions)
• Problems when Purchasing or Attempting to Register
• Report a Bug or Defect
• New Feature Suggestions or Feedback
• SoundTap Streaming Audio Recorder Forum
• None of the above answers my question. Contact Technical Support...