Axon Virtual PBX Technical Support

After-download technical and related problems

General Support Questions

• I cannot hear the caller when I call out or someone calls in.
• My phone calls disconnect after approx. 1 minute.
• When running the Axon web control panel on Windows 2003 Server, if I check any of the boxes and save the changes, the modificiations don't stick.

Error Message Guide

• Axon Error Message Guide

How to...

• Can Axon Divert a Call to IVM to Leave a Voice Message?
• How do I configure Express Talk with Axon?
• How do I configure IMS with Axon?
• How do I configure IVM with Axon?
• How do I configure my ATA with Axon?
• How do I configure my IP phone with Axon?
• How do I configure Uplink with Axon?
• How do I configure VRS with Axon?
• How do I register my phone with Axon?
• How do I transfer a VoIP call to to voicemail in the IVM?

Knowledge Base Articles

• Index

Networking

• Axon can only detect my private IP address and not my public IP. We cannot receive incoming calls and I presume this is due to the public address not being shown
• I want to prevent users on an Axon network calling each other directly using IP addresses.

Registering Extensions or External Lines

• I am trying to register an extension remotely with Axon, but I cannot seem to contact the Axon computer at all. I am using the setup details specified for my extension in the Axon web control panel Extensions section.
• I register my extension with Axon but then the registration disappears after a minute or two and I can no longer call in.

Transferring Calls

• How to route/divert/transfer a call to an external phone number.
• When a call is transferred from the IVM answering attendant to an extension they are played random on hold music. Is it possible to have IMS provide the music? IVM, IMS and Axon installed on the same computer.

Web Control Panel

• I am unable to logon to the web control panel

Purchase or Registration Problems

• Registration code has not been received
• Registration code is not accepted on first installation
• Registration code not accepted after software reinstallation
• Requests for refunds and returns
• More purchase, registration or related problems...

See also:

• The manual (just press F1 from within the software)
• Frequently Asked Questions (for all pre-download, features and sales questions)
• Problems when Purchasing or Attempting to Register
• Report a Bug or Defect
• New Feature Suggestions or Feedback
• Axon Virtual PBX Forum
• None of the above answers my question. Contact Technical Support...