How to route/divert/transfer a call to an external phone number.

This feature is available only with Axon 1.07 and later versions. If you want a number to divert to an external number when someone calls in to one of your external lines, you must first setup an extra extension. In its properties check the option "Transfer the call if not answered" and type the number. Axon will use the Outbound Dial Plan for this extension to dial the number, so verify the typed number matches the outbound dial rules. Now either set the external line to ring on that extension or set it to ring on a group and that that extension to the group.

If you want to divert the call to an external number when you are unable to answer your extension, the procedure is the same.

Back to Axon Virtual PBX Technical Support