Axon Virtual PBX Frequently Asked Questions

Pre-download and sales related questions

If your question is about what Axon Virtual PBX does, its features or suitability click download and try it. The download is small and quick. Seeing the program in front of you answers most questions about it.

General Presales Questions

• Is this program free?
• Can NCH Software set up my entire system?
• Does Axon provide Reports with call details?
• How is a virtual PBX better than an old-style PBX unit?
• Is it possible to install Axon to make the Web Control Panel accessible via web browser anywhere in the world?
• Where can I find Version information?

Call Functionality

• Does Axon support 'Call Conferencing'?
• Does Axon support 'Call Transfer'?
• Does Axon support 'Do Not Disturb'?

Hardware

• Advantages and Disadvantages of VoIP Providers and FXO Devices
• How do I know if my IP phone / FXO / FXS / ISDN gateway works with Axon?
• How do I setup call recording with VRS using Axon with softphones and/or IP phones?
• Is it possible to connect Axon to ISDN lines through an ISDN board and using TAPI?
• What do the terms "FXO" and "FXS" mean?
• What hardware or services do I need so that Axon will accept calls from a normal phone?

Phone Lines

• Can Axon connect to multiple external lines with different numbers for different lines?
• Can I use a voice modem to connect to a PSTN line?
• Does Axon support Caller ID?
• How do I connect an ordinary analog telephone to Axon and use it for VoIP?
• How does Axon connect to 'real' phone lines?
• How many lines, calls, extensions can Axon handle?
• Will IP Phone model xxx... work with Axon?

Protocols and Codecs

• Can Axon be run from a server behind a firewall or router?
• Can I make or receive calls from Skype users with Axon?
• Does all the VoIP traffic pass thru the Axon server? Or does Axon just handle authentication?
• Does Axon support SIP over TLS, UDP, and TCP? Or just UDP?
• Does Axon support the H.323 protocol?
• Does Axon support the IAX protocol?
• What audio compression codecs does Axon support?
• What codecs does Axon support?

Related Programs

• Can Axon work with DialDictate?
• Can Axon work with the IMS On-Hold application?
• Can Axon work with the IVM Answering Attendant?
• Can Axon work with the Quorum Call Conferencing Server?
• Can Axon work with the VRS Call Recording software?

Purchase and Sales Related Questions

• How do I purchase the Plus version?
• What does it cost?
• Are volume discounts available for software purchases?
• More pricing, sales and purchase related questions...

See also:

• The program itself (click here to install the free download)
• Technical Support for Axon Virtual PBX
• Pricing, Purchasing and the Sales Process
• New Feature Suggestions or Feedback
• Axon Virtual PBX Forum
• None of the above answers the question. Contact us...