IVM Answering Attendant Frequently Asked Questions

Pre-download and sales related questions

If your question is about what IVM Answering Attendant does, its features or suitability click download and try it. The download is small and quick. Seeing the program in front of you answers most questions about it.

General Presales Questions

• Can I become a reseller of IVM?
• Can I upgrade from a previous version? What is the upgrade policy?
• Can I use IVM on a digital (ADSL) line?
• Can NCH Software help develop a more complex system?
• Can NCH Software modify IVM?
• Can NCH Software set up my telephony system?
• Does IVM support distinctive ring detection?
• How can I purchase IVM? What does it cost?
• How difficult is it to "set-up" IVM?
• Something does not work! Is this because I am running a Trial version?
• What are the system requirements for multiple simultaneous lines or calls?
• What does IVM do?
• Where can I find version information?
• Will IVM work with .... ?

CAHTA Boards

• Are the CAHTA boards TAPI compliant?
• Will the CAHTA PCI boards and USB devices work with IVM?

Caller ID

• How do I make it work with IVM?
• Will IVM display caller name?

Faxes

• Can IVM accept faxes using fax machines?
• Can IVM accept faxes using fax Software?
• Can IVM accept faxes?
• Can IVM send faxes?

Hardware

• Can you recommend a modem that works well with IVM?
• Can you recommend a telephony card that works well with IVM?
• Do you recommend and support Dialogic boards?
• What do I need in order to monitor several lines?
• What do the terms "FXO" and "FXS" mean?
• What hardware do I need to have to use IVM?

Incoming Calls & Messages:

• Can I limit the duration of a recording from an incoming call?
• Can I listen to incoming messages as they are being received?
• Can I set the number of rings before the IVM answers a call?
• Can I simulate a 3rd Party Conference Call?

IVM with Other Software

• Can IVM and TRx run on the same computer?
• Can IVM and VRS run on the same computer?
• Can IVM put calls on-hold or be used with IMS?

Notifications

• Can each mailbox be set with different preferences?
• Can IVM send a message to a pager after the call has been recorded?
• Can IVM send an email notification (no wav attachment) after the call has been recorded?
• Can IVM send an SMS message to a cell phone after the call has been recorded?

PBX

• Can DTMF processing be used with IVM through a PBx?
• Can IVM work with Axon?
• How can IVM be used in conjunction with a PBX?
• Will Caller ID be displayed in IVM when using PBx?

Telephone Lines

• Can I Answer a Call with My Handset and then pass the call on to a Mailbox
• Can I use IVM on a standard ISDN line??
• Can IVM "dial out". Can it be used as an automatic dialer?
• Will IVM answer the phone while I am on the Internet?
• Will IVM work on a digital (T1) line?
• Will IVM work on a standard T1 line?
• Will IVM work on ordinary PSTN lines?

Testing IVM

• Call Simulator
• How can I test IVM?

Transfer Calls

• Can IVM transfer calls from cell phones?
• Can IVM transfer calls from PSTN lines?
• Can IVM transfer calls from Voice Over IP (VoIP) lines?
• Can IVM transfer calls from Voice Over IP (VoIP) to PSTN?
• Can IVM transfer calls?

VoIP Lines

• Does IVM support g729 and g723 codecs?
• Will IVM work with general Voice Over IP (VoIP)?
• Will IVM work with Vonage Voice Over IP (VoIP)?

Purchase and Sales Related Questions

• How do I purchase the software?
• What does it cost?
• Are volume discounts available for software purchases?
• More pricing, sales and purchase related questions...

See also:

• The program itself (click here to install you don't need to buy to try)
• Technical Support for IVM Answering Attendant
• Pricing, Purchasing and the Sales Process
• New Feature Suggestions or Feedback
• IVM Answering Attendant Forum
• None of the above answers the question. Contact us...